Last Updated: August 13, 2026
At Samhaan Shehran, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible to return it for a refund or exchange according to the terms below.
1. Return Eligibility
To be eligible for a return, items must:
We reserve the right to refuse returns that do not meet these requirements.
2. Non-Returnable Items
Certain items may not be eligible for return, including products that have been worn, washed, damaged, altered, or otherwise used.
Sale or clearance items may also have different return conditions, which will be stated at the time of purchase.
3. How to Request a Return
To request a return, please contact us through our Contact Us page or customer support within 30 days of receiving your order.
Please provide your order number and the reason for the return. Our team will provide further instructions if your return is approved.
Do not send items back without first contacting us and receiving return instructions.
4. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to reflect the refund in your account.
5. Exchanges
If you received the wrong size, color, or an incorrect item, please contact us as soon as possible.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable option.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly after delivery.
We may request photographs or other information to help us investigate the issue and arrange an appropriate resolution.
7. Return Shipping
Unless an item is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.
8. Refund Delays
If your refund has been approved but has not appeared in your account, please first check with your bank or payment provider, as processing times may vary.
If you still have not received your refund after the applicable processing period, please contact us.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible. We will do our best to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been shipped, it may no longer be eligible for cancellation and will need to follow our return process.
10. Contact Us
If you have any questions about our Refund & Return Policy or need assistance with a return, please contact Samhaan Shehran through the Contact Us page.
